Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


Shipping & Delivery

What is the status of my order?

You will receive an email as your order is being processed and when it has been dispatched. The dispatch email will also contain a tracking link that you can use to track your order. For any queries regarding your order, please reach out to

What is the shipping cost?

For orders to North America and UAE, there is a flat shipping fee of $35 for all orders.

Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.

Is there free shipping?

Currently, we do not offer free shipping. However, we strive to keep our shipping fees as affordable as possible for our customers.

Do you ship internationally?

At the moment, we only ship to North America and UAE.

Returns & Refunds

Do you offer refunds?

We are not processing refunds at this time. However, we do offer exchanges for sizing issues. Please refer to our Returns and Refund Policy for more information.

Who pays the shipping costs in the case of a refund?

In the case of an exchange, the customer will be required to bear the shipping costs for returning the product. Once the product is received by us, a store credit will be issued to the customer, minus any return shipping fees incurred.

What if I need to cancel my order?

We allow a 24-hour cancellation window. Beyond that, we are unable to cancel orders.

General FAQs

I'm a brand interested in a partnership, who do I email?

For partnership inquiries, please email us at We'd love to hear from you!

How can I become a brand ambassador?

We love working with folks from all walks of life. Please reach out to us at with a pitch on how you’d like to collaborate and what you like about The Khoj Shop to determine if there is a mutual fit.

Interested in featuring us?

If you're interested in featuring The Khoj Shop in your publication or collaboration, please reach out to us at